Product Tier Outline
Understanding our tiered offerings
Essential Tier:
- Self Service: Knowledgebase access or Paid Support
- Credit Card Payment Mandatory: Monthly payment or pay annually upfront and pay for only 10 months
- Auto-Renewal: Contract will renew on an annual basis
- Onboarding support available for purchase
Professional Tier:
- Standard Support: Submit tickets, access to Customer Portal and Knowledge Base
- Increased functionality: receive all features from the Essential Tier and more
- Annual or multi year license
- Up to 1 hour of Installation Support
- Up to 1 hour of Product Onboarding Training
- Additional support available for purchase
Premium AI Tier:
- Premium Support: increase ticket response time and receive a dedicated Account Manager
- Increased functionality: receive all features from the Professional Tier and more
- Annual or multi year license
- AI Features (coming soon)
- Enhanced Security Requirements
- Up to 2 hours of Installation Support
- Up to 3 hours of Product Onboarding Training
- Additional support available for purchase
Enterprise Tier:
- Increased functionality: receive all features from the Premium Tier and more
- Dedicated Senior Account Manager
- Custom feature limits
- Up to 2 hour Installation Support
- Custom Onboarding Hours
- Custom onboarding Onboarding Training
- Additional support available for purchase